Refund policy

Because each Memory Book is custom-made specifically for your family, all sales are final.

Once your photos are curated and your book is designed, the work cannot be reused or resold. For this reason, returns, refunds, or exchanges are not offered.

That said, your satisfaction is important.

Before printing, you’ll receive a digital proof to review and request light refinements so everything feels right. This step ensures your Memory Book is accurate and thoughtfully finished before it goes to print.

If your order arrives damaged or there is a printing error, please contact us within 7 days of delivery, and we’ll make it right.

In short

  • All Memory Books are custom and final sale

  • Proof review is included before printing

  • Printing issues or damage will be resolved promptly

If you have questions before ordering, we encourage you to reach out — we’re always happy to help.

Proof Review

Before printing, you’ll receive a digital proof of your Memory Book.

This review step allows for light refinements, photo swaps, or small adjustments so everything feels accurate and complete prior to production. Once a proof is approved, the book is sent to print.

Damages & Issues

Please inspect your order upon delivery.

If your Memory Book arrives damaged, defective, or with a printing error, contact us within 7 days of delivery and include photos of the issue. We will evaluate the problem and arrange a replacement when appropriate.

Damage caused during shipping or confirmed printing defects will always be resolved.

Exceptions / Non-Returnable Items

The following items are non-returnable:

  • Custom Memory Books

  • Digital proofs or digital files

  • Gift cards

  • Any item marked as final sale

Because these items are personalized and created specifically for each client, they cannot be returned or refunded.

Exchanges

Exchanges are not offered for custom Memory Books.

If a printing defect or damage issue is confirmed, a replacement copy of the same book will be provided rather than an exchange for a different product or design.

Refunds

Refunds are not provided once work has begun on a custom Memory Book.

If a project is canceled before photo curation and design work has started, please contact us as soon as possible. Eligibility for a partial refund will be evaluated on a case-by-case basis, less any work already completed.

Questions Before Ordering

If you have questions about the process, timelines, or whether this service is the right fit, we encourage you to reach out before placing an order. We’re always happy to help clarify expectations.

Cancellation Policy

We understand that plans can change.

Because each Memory Book is a custom, done-for-you service, cancellations are handled based on where your project is in the process.

Before Work Begins

If you need to cancel before photo curation and design work have started, please contact us as soon as possible.

In these cases, a partial refund may be issued, less any non-refundable fees or work already completed.

After Work Has Begun

Once photo curation or design work has started, orders cannot be canceled.

At this stage, time and creative work have already been dedicated to your project, and the service cannot be undone or resold.

After Proof Approval

Once your final proof has been approved and the book has been sent to print, cancellations are no longer possible.

Pausing a Project

If life gets busy, we’re happy to pause your project for a limited time. Simply reach out to discuss options and timelines.

Questions or Changes

If you’re unsure about moving forward or have questions before booking, we encourage you to reach out. Clear expectations help ensure a smooth, positive experience for everyone.

— The Peachy Studio